What to Expect

There’s always some uncertainty when working with new people. To help alleviate that, I’ve included some candid information about what it’s like to work with me. Some of what you can expect from me, and some of what I expect from you. Hopefully this will make working together more enjoyable. Likewise, if what you read on this page turns you away, then I understand and welcome your feedback.

I’m a part-time freelancer. What’s that mean for you?

One of the most important things to understand about working with me is that I’m a freelancer. I work independently outside of a company. I’m not an ad agency or marketing firm. It’s just me. So, how does this affect you?

This primarily impacts my availability. I have a regular full-time job as a web developer, so during “regular business hours,” I’m typically unavailable. This has never been an issue, but it’s important for prospective clients to understand I may be unable to work on something as quickly as they would like.

Of course I try to be as accommodating as possible! I’m always working in front of a computer, so I’m usually responsive via email.

Email is my best “work” friend.

Since you already know about my availability, you’ve probably assumed that I’m not readily available by phone.

That would be right. Because I can’t let my freelance work disturb my daytime job, it would be a big no-no for me to be taking calls during those hours. It is possible, but I refrain from doing it.

Luckily, there’s email! I’m always at a computer and if I’m able to, I’ll respond. Email is definitely the best method for communicating with me.

If you’re unsure of something, ask me. I’ll do the same.

If something is confusing to you, such as a design element, the functionality of web feature, or some other aspect of marketing or design, please ask me.

I’ll do my best to explain, but if I don’t know, I’ll tell you. Naturally, I do what I’ve learned over the years and trust that you’ll be okay with it — if you’re not, just let me know. Similarly, if I need your opinion or clarity on something, I’ll ask you.

This creates a more collaborative process and helps eliminate mishaps and revisions later on.

I’ll respect your opinion if you respect my insight.

In design, it’s easy to be a critic. Most people can usually tell you if they like something or not. That’s the nature of this profession.

As my client, your opinion will always factor into what I’m doing. However, there are times when my experience needs to help guide the process. I’ll never tell you what to do, but there will be times when I make recommendations based on my knowledge of best practices. I strive to keep my personal preferences out of it.

At the end of the day, we’ll work together to create something you’re happy with!

My prices aren’t cheap, but I’m reasonable.

I can’t speak for all businesses, but staying within budget tends to be a concern for my clients.

I don’t consider my prices “cheap,” but I’m very reasonable and fair with my time. I give extra revision time with my projects, and beyond that I don’t hound my clients for every single minute we go over. However, revision time can really add up, so I always let them know when it’s getting too far out of the original project scope.

I don’t take advantage of my client’s money, but I ask that they not take advantage of my time either.

I can’t pay my bills with promises and thank yous.

Though I’m reasonable with my time and what I estimate my costs to be, I’m very stern when it comes to billing.

No matter how well I know my client or how much work I’ve done for them in the past, I never accept less than the 50% nonrefundable deposit before beginning a project. I say nonrefundable, because the time I spend on the project is nonrefundable. It’s time I can’t get back. I also retain the final work and creative rights until I receive the remainder of the project amount.

Though this is strict, it also eliminates any confusion about what is expected.

I make my own schedule, but I’m accommodating.

As I mentioned earlier on, my availability is a little odd. Usually I’m working during the evenings or weekends. For that reason, I also have to carve out time for myself, otherwise I’d be working nonstop!

My natural tendency is to complete projects quickly — depending on what’s involved. However, there are times when a client needs something expedited beyond what I would normally do. In those cases, considering everything I can do reasonably, I’m absolutely happy to accommodate them.

That said, I don’t prefer to be doing rush projects all the time, but I will if I’m able to — at my client’s request.

Our relationship: You won’t find any “boss” here.

I enjoy a pleasant working relationship with my clients, just as much as they do.

Even though my clients pay me to do a job, I still maintain my independence as a freelancer. In other words, I’m not an employee of theirs. There’s no barking orders or demanding I’m available whenever they choose. Of course I’ll do whatever I can to fulfill their requests, but within reason.

However, if you find that I’m not a good fit for your specific needs, don’t worry! I’ll do what I can to work with you on closing out any open projects. No hard feelings!

If you’ve made it all the way down here, then…

Congratulations! I didn’t scare you off!

If you have any questions about what you’ve read, please let me know. I look forward to working with you!

Just a tiny little disclaimer. Nothing on this page should be taken as contractual. All the “fine print” is listed on my estimates.